AssemblyAI incident

Payment Processing Issue

Minor Resolved View vendor source →

AssemblyAI experienced a minor incident on June 3, 2025 affecting Billing, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2025, 11:05 AM UTC
Resolved
Jun 03, 2025, 12:31 PM UTC
Duration
1h 25m
Detected by Pingoru
Jun 03, 2025, 11:05 AM UTC

Affected components

Billing

Update timeline

  1. investigating Jun 03, 2025, 11:05 AM UTC

    We are currently investigating an issue that affects payment processing for accounts upgrading from the free tier to the pay as you go tier.

  2. identified Jun 03, 2025, 11:14 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 03, 2025, 11:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 03, 2025, 12:31 PM UTC

    This incident has been resolved.