Assembled Outage History
Assembled is up right nowPingoru has recorded 50 incidents for Assembled: 26 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 0 of 720 (0%) |
| May 2026 | 4 | 3 of 744 (0%) |
| June 2026 | 2 | 87 of 720 (12%) |
| July 2026 | 6 | 22 of 744 (3%) |
| August 2026 | 2 | 2 of 744 (0%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 31 (0%) |
Incidents, newest first
Minor September 8, 2026 [Reporting and Data Services] Delayed Metrics on Reporting Pages 2h 43m Application, API, Reporting and data services, AI Products and 1 more
Started Sep 08, 2026, 03:18 AM UTC· resolved Sep 08, 2026, 06:01 AM UTC
- identified Sep 08, 2026, 03:18 AM UTC
Our data processing infrastructure is running behind, causing inaccuracies on our metrics reporting pages. No data has been lost. We have identified the issue and are working on a fix.
- monitoring Sep 08, 2026, 05:45 AM UTC
A fix has been implemented, and our systems are recovering. We will continue to monitor until everything is back to normal.
- resolved Sep 08, 2026, 06:01 AM UTC
This incident has been resolved.
Minor August 31, 2026 Temporarily degraded performance 1h 44m Application, API, Reporting and data services, AI Products and 1 more
Started Aug 31, 2026, 05:30 PM UTC· resolved Aug 31, 2026, 07:14 PM UTC
- monitoring Aug 31, 2026, 05:30 PM UTC
Assembled is experiencing degraded performance due to an ongoing outage affecting Snowflake (https://status.snowflake.com/), one of our upstream data providers. As a result, some customers may see elevated error rates or slow page loads across the Assembled app, including Reports and Queue Configuration, and any reporting APIs. We're monitoring Snowflake's recovery and will update here as the situation changes.
- monitoring Aug 31, 2026, 05:41 PM UTC
Snowflake mentioned that they have fixed a problematic change - https://status.snowflake.com/incidents/09f44bx0y6lj. As a result, we are no longer seeing any errors on the Assembled side. We will continue monitoring before providing a final update.
- resolved Aug 31, 2026, 07:14 PM UTC
This incident has been resolved.
Notice August 21, 2026 All Salesforce Service Cloud authorizations have been invalidated 2h 58m Reporting and data services
Started Aug 21, 2026, 01:54 AM UTC· resolved Aug 21, 2026, 04:53 AM UTC
- monitoring Aug 21, 2026, 01:54 AM UTC
Due to a Salesforce outage, all customers who have Salesforce contact platform no longer have valid authorizations on Assembled. We're actively monitoring this incident and in the process of identifying potential remediations.
- monitoring Aug 21, 2026, 03:25 AM UTC
The underlying issue has been resolved. A recent change to how Salesforce handles authentication was disconnecting the connection between Salesforce and Assembled, and that has now been addressed on our end. **Action from your team is required.** A Salesforce admin will need to reauthenticate the connection to restore syncing. In Assembled, go to Configure → Third-Party Integrations → Integrations, find Salesforce, disable the connection, then reconnect using an active admin account. Once reauthenticated, our team will help ensure your data syncs properly again. If your integration is already connected and syncing normally, no action is needed. We're also reaching out to affected customers directly with these steps.
- resolved Aug 21, 2026, 04:53 AM UTC
The underlying issue has been resolved. **Action from your team is required.** A Salesforce admin will need to reauthenticate the connection to restore syncing. In Assembled, go to Configure → Third-Party Integrations → Integrations, find Salesforce, disable the connection, then reconnect using an active admin account. Once reauthenticated, our team will help ensure your data syncs properly again. Please contact [email protected] once you've reauthenticated your Salesforce integration in Assembled.
Minor July 22, 2026 Email autosends and other asynchronous jobs are experiencing problems 39m Application, AI Products
Started Jul 22, 2026, 11:11 PM UTC· resolved Jul 22, 2026, 11:50 PM UTC
- identified Jul 22, 2026, 11:11 PM UTC
We're investigating an issue that is causing asynchronous like AI Agent Email autosends from operating correctly. We've identified the problem and are remediating
- identified Jul 22, 2026, 11:43 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 22, 2026, 11:50 PM UTC
We've identified and address the root cause and are now operating normally again.
Notice July 20, 2026 Increased API latency, temporarily routing voice calls to live agents –
Started Jul 20, 2026, 03:00 PM UTC· resolved Jul 20, 2026, 03:00 PM UTC
- resolved Jul 20, 2026, 03:00 PM UTC
Increased load in API requests affected our APIs and Voice services, leading to increased latency. For voice, we temporarily diverted traffic to live agents as we investigated and resolved.
Major July 15, 2026 Voice agent rerouting to live human agents due to elevated latency 16h 43m Application, API, Voice
Started Jul 15, 2026, 12:40 AM UTC· resolved Jul 15, 2026, 05:24 PM UTC
- investigating Jul 15, 2026, 12:40 AM UTC
We are investigating elevated latency with our voice agent so while this occurs we are re routing calls to live agents.
- investigating Jul 15, 2026, 01:07 AM UTC
We have discovered that the elevated voice latency is due to increased latency from our database, which affects our web application and APIS.
- monitoring Jul 15, 2026, 03:00 AM UTC
We've identified the root cause and merged a potential fix. We are monitoring for improvement.
- monitoring Jul 15, 2026, 06:23 AM UTC
Our original fix did not have the intended effect. We've merged another fix and are again monitoring results to see if latency across all services recovers.
- monitoring Jul 15, 2026, 09:26 AM UTC
We're still seeing unexpected load on our database, causing elevated latency and error rates. The team is continuing to investigate.
- monitoring Jul 15, 2026, 05:18 PM UTC
We are seeing improvement in latency across all services so as a result, we have turned our voice agent back on. It is not accepting calls. We are continuing to monitor for stability.
- monitoring Jul 15, 2026, 05:24 PM UTC
We've returned to normal levels of latency and error rates across all services.
- resolved Jul 15, 2026, 05:24 PM UTC
We've returned to normal levels of latency and error rates across all services.
Minor July 13, 2026 Elevated latency and error rate on web application and APIs 3h 22m Application, API
Started Jul 13, 2026, 03:30 PM UTC· resolved Jul 13, 2026, 06:53 PM UTC
- investigating Jul 13, 2026, 03:30 PM UTC
We are experiencing a slight increase in latency and timeout-related errors on our web application and APIs. We are actively investigating the issue.
- monitoring Jul 13, 2026, 06:25 PM UTC
We've identified the root cause and are working on a potential fix, monitoring the results to see if this will reduce pressure on our database and restore latency and error rates to normal baselines.
- resolved Jul 13, 2026, 06:53 PM UTC
All APIs and the Assembled web application are fully functional.
Minor July 10, 2026 Degraded performance in background processing services 1h 3m Application, Reporting and data services, AI Products
Started Jul 10, 2026, 04:52 PM UTC· resolved Jul 10, 2026, 05:56 PM UTC
- identified Jul 10, 2026, 04:52 PM UTC
We have identified the root cause and are deploying the fix. Services are fully functional, any services that handle incoming data to Assembled (e.g. webhooks) were temporarily blocked from handling that data.
- monitoring Jul 10, 2026, 05:37 PM UTC
A fix has been implemented and we're monitoring our asynchronous services to ensure all data during the affected period is handled succesfully.
- resolved Jul 10, 2026, 05:56 PM UTC
Data affected during the period has been successfully retried.
Minor July 9, 2026 Realtime Agent Analysis 11m Reporting and data services
Started Jul 09, 2026, 09:13 PM UTC· resolved Jul 09, 2026, 09:24 PM UTC
- investigating Jul 09, 2026, 09:13 PM UTC
We are currently investigating an interruption affecting the realtime agent analysis page. Our team is actively working on a fix and expects resolution within the next 30–60 minutes. We'll post another update shortly. Thank you for your patience.
- monitoring Jul 09, 2026, 09:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 09, 2026, 09:24 PM UTC
This incident has been resolved.
Notice June 10, 2026 Agent state syncs and ticket syncs not receiving data 18m
Started Jun 10, 2026, 06:07 PM UTC· resolved Jun 10, 2026, 06:25 PM UTC
- resolved Jun 10, 2026, 06:07 PM UTC
Between 2:07pm ET to 2:25pm ET, our retrieval of agent states and tickets was delayed and we were not receiving data during this time. Our engineering team has resolved the issue and is applying agent state exclusions for any affected customers during this time period.
Minor June 1, 2026 Degraded functionality and performance in some reporting services 3d 14h Reporting and data services
Started Jun 01, 2026, 12:02 AM UTC· resolved Jun 04, 2026, 03:01 PM UTC
- monitoring Jun 01, 2026, 12:02 AM UTC
We are currently experiencing degraded functionality and performance in some reporting services following the database maintenance performed earlier this week. Impacted components include Real-time overview and adherence metrics. A fix has been implemented, and functionality and performance are expected to recover gradually over the next day. We will continue to monitor the situation and provide updates.
- monitoring Jun 01, 2026, 09:11 AM UTC
We are seeing increase error rates in the Assembled app following the database maintenance, and we are currently investigating.
- monitoring Jun 01, 2026, 09:35 AM UTC
We have made some remediations and are monitoring the results on query latency.
- monitoring Jun 01, 2026, 09:57 AM UTC
We are continuing to investigate query latency and failure issues.
- monitoring Jun 01, 2026, 11:22 AM UTC
Query latency and failure issues have been remediated. However, we are still experiencing degraded functionality and performance in some reporting services such as Real-time overview and adherence metrics. We continue to expect gradual recovery over the next day. We will monitor the situation and provide updates.
- monitoring Jun 02, 2026, 12:30 AM UTC
Query latency and display issues are continuing to resolve. Some customers may still see incomplete or stale data in reporting services, including Team Performance, Agent Scorecard, and adherence metrics. Customers using channel-related filtering and dimensions may also see incorrect data. This is a display issue. Data is flowing correctly and there is no data loss outside of the original maintenance window. We expect full data visibility to be restored within the next 1–2 days. We will continue to monitor and provide updates.
- monitoring Jun 02, 2026, 01:25 PM UTC
We are investigating increase error rates in the Assembled app.
- monitoring Jun 02, 2026, 01:40 PM UTC
We have made some remediations and see that the error rates and latencies have gone down. We are continuing to monitor the state.
- monitoring Jun 02, 2026, 11:31 PM UTC
We continue to make progress on restoring full data visibility. Our team is actively working through the final steps of the fix. Note that full restoration is currently estimated for tomorrow, once all processes have completed. We will provide another update as work progresses.
- monitoring Jun 03, 2026, 06:48 PM UTC
Database functionality is continuing towards a fully restored state. Data is flowing correctly and we are seeing positive signal across reporting pages. Scheduled jobs are currently running to complete the restoration of all affected metrics. No action is needed on your end. Data will restore automatically once these jobs complete. We will post a final update confirming full resolution shortly.
- monitoring Jun 03, 2026, 09:47 PM UTC
All systems are restored and data is displaying as expected across all reporting pages. We will continue to monitor the situation.
- resolved Jun 04, 2026, 03:01 PM UTC
After continued monitoring, we have confirmed that all systems remain fully restored and reporting data is displaying as expected. This incident is now resolved. Thank you for your patience throughout this process.
Minor May 30, 2026 Database maintenance follow-up 2h 26m Reporting and data services
Started May 30, 2026, 05:38 AM UTC· resolved May 30, 2026, 08:05 AM UTC
- identified May 30, 2026, 05:38 AM UTC
The previous, "Completed - The scheduled maintenance has been completed." was an automated update that was sent at the originally planned end time of the maintenance window. However, as stated in the maintenance window update, we have extended the maintenance window's end time by 4 hours. We apologize for any confusion this may have caused. The database is now running the new version, and we are validating the data. Once validation is complete, we will add agent state exclusions for the duration of the maintenance window. After that, we will resume metric computation for reports.
- monitoring May 30, 2026, 07:19 AM UTC
We have added agent state exclusions for the duration of the maintenance window. Metric computation for reports has resumed, and data is continuing to populate in reports.
- resolved May 30, 2026, 08:05 AM UTC
Reporting data is now fully up to date. All operations related to the database upgrade are now complete.
Critical May 15, 2026 Assembled is experiencing site-wide issues 8m Application, API, Reporting and data services, AI Products and 1 more
Started May 15, 2026, 01:44 PM UTC· resolved May 15, 2026, 01:53 PM UTC
- investigating May 15, 2026, 01:44 PM UTC
We are currently investigating this issue. Our voice agent is unavailable and we are currently unable to transfer calls successfully to a live agent upon error.
- identified May 15, 2026, 01:48 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 15, 2026, 01:53 PM UTC
This incident has been resolved. A database operation degraded performance, which caused pages across the product to become unresponsive. We’re reviewing our database operation safeguards and monitoring to reduce the likelihood of similar issues in the future. [6:53 AM PT ] Our voice agent is still unavailable as the system recovers, but we are successfully able to transfer callers to a live agent upon error. [7:08 AM PT] The voice agent is healthy and available.
Critical May 12, 2026 Assembled is experiencing site-wide issues 20m Application, API, Reporting and data services, AI Products and 1 more
Started May 12, 2026, 06:03 PM UTC· resolved May 12, 2026, 06:23 PM UTC
- investigating May 12, 2026, 06:03 PM UTC
We are currently investigating this issue.
- monitoring May 12, 2026, 06:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2026, 06:23 PM UTC
This incident has been resolved. A database operation degraded performance, which caused pages across the product to become unresponsive. We’re reviewing our database operation safeguards and monitoring to reduce the likelihood of similar issues in the future.
Notice May 7, 2026 Contact data not appearing in staffing timeline and reports – Reporting and data services
Started May 07, 2026, 11:15 AM UTC· resolved May 07, 2026, 11:15 AM UTC
- resolved May 07, 2026, 11:15 AM UTC
Between 6:30pm ET on May 6th and 7am ET on May 7th, some customers saw missing or zero values in reporting surfaces (including support volume and queue/exclusion views) for data values that appeared after 6:30pm ET on 5/6/2026 due to delayed replication in one of our data-processing tasks. Data ingestion itself continued normally and no conversation data was lost, the issue was isolated to metric freshness/display. We restored the task, backfilled dependent metrics, and service is now operating normally, with additional monitoring improvements underway to prevent recurrence.
Notice April 28, 2026 Temporarily degraded performance to proxied APIs in workflows 14m AI Products
Started Apr 28, 2026, 11:46 PM UTC· resolved Apr 29, 2026, 12:01 AM UTC
- investigating Apr 28, 2026, 11:46 PM UTC
We're currently investigating issues with proxied APIs in workflows. We’re working to fix the problem as quickly as we can.
- identified Apr 28, 2026, 11:53 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 29, 2026, 12:01 AM UTC
The issue with proxied APIs in workflows has now been resolved and they work as expected.
Notice April 24, 2026 Agent state and ticket retrieval failures 13m Reporting and data services
Started Apr 24, 2026, 05:56 PM UTC· resolved Apr 24, 2026, 06:09 PM UTC
- resolved Apr 24, 2026, 06:21 PM UTC
Between 10:56 AM and 11:09 AM PT, a subset of sync jobs responsible for retrieving agent states and ticket updates experienced intermittent failures. The underlying issue has been identified and resolved, and we have verified that all affected ticket updates are now backfilling any data. We've also added a system-level agent state exclusion to ensure that these failures do not affect adherence and are conducting a postmortem to identify any system improvements that can be made.
Minor March 30, 2026 [Copilot] High Latency on Draft Reply 21m AI Products
Started Mar 30, 2026, 05:18 PM UTC· resolved Mar 30, 2026, 05:40 PM UTC
- identified Mar 30, 2026, 05:18 PM UTC
The issue has been identified and we are in the process of resolving the issue.
- identified Mar 30, 2026, 05:34 PM UTC
We have identified and fixed the issue. We see latency coming back down to regular levels
- resolved Mar 30, 2026, 05:40 PM UTC
This incident has been resolved.
Major March 6, 2026 Adherence metrics missing from Team Performance report 3h 9m Reporting and data services
Started Mar 06, 2026, 04:17 PM UTC· resolved Mar 06, 2026, 07:27 PM UTC
- investigating Mar 06, 2026, 04:17 PM UTC
We are currently investigating this issue
- investigating Mar 06, 2026, 05:11 PM UTC
We are continuing to investigate this issue
- identified Mar 06, 2026, 06:04 PM UTC
The issue has been identified and a fix is being implemented
- monitoring Mar 06, 2026, 07:02 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Mar 06, 2026, 07:27 PM UTC
This incident has been resolved.
Minor March 5, 2026 Upstream provider service outage caused the Assembled voice agent to experience elevated latency and error rates. – Voice
Started Mar 05, 2026, 12:51 AM UTC· resolved Mar 05, 2026, 12:51 AM UTC
- resolved Mar 05, 2026, 12:51 AM UTC
Upstream provider service outage caused the Assembled voice agent to experience elevated latency and error rates. Once root cause was confirmed, we proactively diverted all traffic to human agents.
Major March 3, 2026 Delay in some integration syncs pulling live data 4h 18m Reporting and data services
Started Mar 03, 2026, 12:57 PM UTC· resolved Mar 03, 2026, 05:16 PM UTC
- investigating Mar 03, 2026, 12:57 PM UTC
We are currently investigating an issue with some contact platforms synchronising data with Assembled
- identified Mar 03, 2026, 01:30 PM UTC
We have identified the root cause of the sync issue, and are producing a fix
- identified Mar 03, 2026, 02:08 PM UTC
We are continuing to work on a fix for the data sync issue
- identified Mar 03, 2026, 02:52 PM UTC
We are addressing the root cause of the issue, and working to get a resolution
- monitoring Mar 03, 2026, 03:53 PM UTC
The fix has been deployed and we are monitoring the status of Assembled
- resolved Mar 03, 2026, 05:16 PM UTC
This incident has been resolved, and we will continue to recover past data into Assembled
Major February 26, 2026 Knowledge Retrieval Outage 27m AI Products
Started Feb 26, 2026, 10:31 PM UTC· resolved Feb 26, 2026, 10:58 PM UTC
- identified Feb 26, 2026, 10:31 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 26, 2026, 10:37 PM UTC
From 1:32 PM to 5:30 PM EST, AI chat responses were intermittently failing to retrieve knowledge base content when responding to users. We have identified and resolved the issue, and will be completing a postmortem to prevent recurrence.
- resolved Feb 26, 2026, 10:58 PM UTC
This incident has been resolved.
Major February 24, 2026 Copilot draft reply is providing empty responses 30m AI Products
Started Feb 24, 2026, 09:05 PM UTC· resolved Feb 24, 2026, 09:35 PM UTC
- investigating Feb 24, 2026, 09:05 PM UTC
We're currently investigating problems where Copilot's Draft reply functionality is not returning a proper response on a subset of customers.
- resolved Feb 24, 2026, 09:35 PM UTC
We have identified and resolved the issue with Copilot’s Draft reply. The root cause was an upstream model provider intermittently returning responses in an unexpected format that bypassed our existing fallback logic. We're identifying improvements to prevent future impact on customers.
Minor December 19, 2025 [Reporting and data services] Incorrect forecasts being displayed 1d 4h Reporting and data services
Started Dec 19, 2025, 07:35 PM UTC· resolved Dec 21, 2025, 12:00 AM UTC
- investigating Dec 19, 2025, 07:35 PM UTC
Assembled is experiencing inaccurate forecasts being displayed for some staffing requirements. We're investigating the cause.
- identified Dec 19, 2025, 08:08 PM UTC
The issue has been identified and the fix has been implemented, we will be rolling this fix out shortly.
- monitoring Dec 19, 2025, 08:40 PM UTC
We have rolled out a change that fixes the root cause of the issue, and are regenerating forecasts with the fix.
- resolved Dec 21, 2025, 12:00 AM UTC
All forecasts have been regenerated and the incident has been resolved.
Minor December 17, 2025 Temporarily degraded performance 33m Application
Started Dec 17, 2025, 09:04 PM UTC· resolved Dec 17, 2025, 09:37 PM UTC
- investigating Dec 17, 2025, 09:04 PM UTC
Assembled is experiencing degraded performance, which is causing some errors in requests to the Assembled site. You may experience error messages or alerts that "something went wrong" when changing dates or making adjustments on the staffing timeline.
- resolved Dec 17, 2025, 09:37 PM UTC
We've fixed the bug causing errors on the staffing timeline. We apologize for the inconvenience!