Assembled Outage History

Assembled is up right now

There were 8 Assembled outages since February 24, 2026 totaling 8h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.assembled.com

Notice April 28, 2026

Temporarily degraded performance to proxied APIs in workflows

Detected by Pingoru
Apr 28, 2026, 11:46 PM UTC
Resolved
Apr 29, 2026, 12:01 AM UTC
Duration
14m
Affected: AI Products
Timeline · 3 updates
  1. investigating Apr 28, 2026, 11:46 PM UTC

    We're currently investigating issues with proxied APIs in workflows. We’re working to fix the problem as quickly as we can.

  2. identified Apr 28, 2026, 11:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 29, 2026, 12:01 AM UTC

    The issue with proxied APIs in workflows has now been resolved and they work as expected.

Read the full incident report →

Notice April 24, 2026

Agent state and ticket retrieval failures

Detected by Pingoru
Apr 24, 2026, 06:21 PM UTC
Resolved
Apr 24, 2026, 06:21 PM UTC
Duration
—
Affected: Reporting and data services
Timeline · 1 update
  1. resolved Apr 24, 2026, 06:21 PM UTC

    Between 10:56 AM and 11:09 AM PT, a subset of sync jobs responsible for retrieving agent states and ticket updates experienced intermittent failures. The underlying issue has been identified and resolved, and we have verified that all affected ticket updates are now backfilling any data. We've also added a system-level agent state exclusion to ensure that these failures do not affect adherence and are conducting a postmortem to identify any system improvements that can be made.

Read the full incident report →

Minor March 30, 2026

[Copilot] High Latency on Draft Reply

Detected by Pingoru
Mar 30, 2026, 05:34 PM UTC
Resolved
Mar 30, 2026, 05:40 PM UTC
Duration
5m
Affected: AI Products
Timeline · 3 updates
  1. identified Mar 30, 2026, 05:18 PM UTC

    The issue has been identified and we are in the process of resolving the issue.

  2. identified Mar 30, 2026, 05:34 PM UTC

    We have identified and fixed the issue. We see latency coming back down to regular levels

  3. resolved Mar 30, 2026, 05:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 6, 2026

Adherence metrics missing from Team Performance report

Detected by Pingoru
Mar 06, 2026, 04:17 PM UTC
Resolved
Mar 06, 2026, 07:27 PM UTC
Duration
3h 9m
Affected: Reporting and data services
Timeline · 5 updates
  1. investigating Mar 06, 2026, 04:17 PM UTC

    We are currently investigating this issue

  2. investigating Mar 06, 2026, 05:11 PM UTC

    We are continuing to investigate this issue

  3. identified Mar 06, 2026, 06:04 PM UTC

    The issue has been identified and a fix is being implemented

  4. monitoring Mar 06, 2026, 07:02 PM UTC

    A fix has been implemented and we are monitoring the results

  5. resolved Mar 06, 2026, 07:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 5, 2026

Upstream provider service outage caused the Assembled voice agent to experience elevated latency and error rates.

Detected by Pingoru
Mar 05, 2026, 12:51 AM UTC
Resolved
Mar 05, 2026, 12:51 AM UTC
Duration
—
Affected: Voice
Timeline · 1 update
  1. resolved Mar 05, 2026, 01:50 AM UTC

    Upstream provider service outage caused the Assembled voice agent to experience elevated latency and error rates. Once root cause was confirmed, we proactively diverted all traffic to human agents.

Read the full incident report →

Major March 3, 2026

Delay in some integration syncs pulling live data

Detected by Pingoru
Mar 03, 2026, 12:57 PM UTC
Resolved
Mar 03, 2026, 05:16 PM UTC
Duration
4h 18m
Affected: Reporting and data services
Timeline · 6 updates
  1. investigating Mar 03, 2026, 12:57 PM UTC

    We are currently investigating an issue with some contact platforms synchronising data with Assembled

  2. identified Mar 03, 2026, 01:30 PM UTC

    We have identified the root cause of the sync issue, and are producing a fix

  3. identified Mar 03, 2026, 02:08 PM UTC

    We are continuing to work on a fix for the data sync issue

  4. identified Mar 03, 2026, 02:52 PM UTC

    We are addressing the root cause of the issue, and working to get a resolution

  5. monitoring Mar 03, 2026, 03:53 PM UTC

    The fix has been deployed and we are monitoring the status of Assembled

  6. resolved Mar 03, 2026, 05:16 PM UTC

    This incident has been resolved, and we will continue to recover past data into Assembled

Read the full incident report →

Major February 26, 2026

Knowledge Retrieval Outage

Detected by Pingoru
Feb 26, 2026, 10:31 PM UTC
Resolved
Feb 26, 2026, 10:58 PM UTC
Duration
27m
Affected: AI Products
Timeline · 3 updates
  1. identified Feb 26, 2026, 10:31 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Feb 26, 2026, 10:37 PM UTC

    From 1:32 PM to 5:30 PM EST, AI chat responses were intermittently failing to retrieve knowledge base content when responding to users. We have identified and resolved the issue, and will be completing a postmortem to prevent recurrence.

  3. resolved Feb 26, 2026, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 24, 2026

Copilot draft reply is providing empty responses

Detected by Pingoru
Feb 24, 2026, 09:05 PM UTC
Resolved
Feb 24, 2026, 09:35 PM UTC
Duration
30m
Affected: AI Products
Timeline · 2 updates
  1. investigating Feb 24, 2026, 09:25 PM UTC

    We're currently investigating problems where Copilot's Draft reply functionality is not returning a proper response on a subset of customers.

  2. resolved Feb 24, 2026, 09:51 PM UTC

    We have identified and resolved the issue with Copilot’s Draft reply. The root cause was an upstream model provider intermittently returning responses in an unexpected format that bypassed our existing fallback logic. We're identifying improvements to prevent future impact on customers.

Read the full incident report →

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