Assembled Outage History
Assembled is up right nowPingoru has recorded 50 incidents for Assembled: 26 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 0 of 720 (0%) |
| May 2026 | 4 | 3 of 744 (0%) |
| June 2026 | 2 | 87 of 720 (12%) |
| July 2026 | 6 | 22 of 744 (3%) |
| August 2026 | 2 | 5 of 744 (1%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 0 | 0 of 584 (0%) |
Incidents, newest first
Major October 20, 2025 Realtime states, ticket data, and email automations unavailable 21m Reporting and data services, AI Products
Started Oct 20, 2025, 10:23 AM UTC· resolved Oct 20, 2025, 10:44 AM UTC
- monitoring Oct 20, 2025, 10:23 AM UTC
At 12:01am PT on October 20, 2025, we detected an outage with our reporting services. We've root caused the issue as a problem with a hosting provider. Our team is actively working with the provider to restore service as soon as possible. Note, most services on the general application and staffing timeline are still available. The specific affected services / products are: - Loss of realtime agent state records - Loss of realtime ticket data - Delayed forecast updates - Delayed Assist autosends
- resolved Oct 20, 2025, 10:44 AM UTC
A fix has been implemented from our provider and we've seen almost all of our underlying services recover. We'll be adding agent state exclusions for the affected time period and will continue to monitor other services as they come back online.
Minor September 23, 2025 Delayed Google Calendar event creation 4h 44m Application
Started Sep 23, 2025, 03:00 AM UTC· resolved Sep 23, 2025, 07:45 AM UTC
- monitoring Sep 23, 2025, 03:00 AM UTC
There is a delay synchronising events into Google Calendar after they have created in Assembled. We are aware of the issue, and monitoring for a resolution.
- monitoring Sep 23, 2025, 04:06 AM UTC
We are continuing to monitor the delay in synchronisation.
- monitoring Sep 23, 2025, 05:23 AM UTC
We are monitoring the synchronisation delay for creating events in Google Calendar.
- monitoring Sep 23, 2025, 06:15 AM UTC
We are continuing to see a steady recovery.
- resolved Sep 23, 2025, 04:16 PM UTC
Activities should now be syncing successfully into Google Calendar from Assembled.
Minor September 18, 2025 Google SSO login errors 1h 20m Application
Started Sep 18, 2025, 03:13 PM UTC· resolved Sep 18, 2025, 04:33 PM UTC
- investigating Sep 18, 2025, 03:13 PM UTC
We are seeing Google SSO login errors. We believe this is an upstream error, and are investigating the issue. Please note that users who are already logged in are not affected.
- monitoring Sep 18, 2025, 03:36 PM UTC
We are observing signs of recovery. We believe that users should no longer experience any issues, but will continue monitoring for errors.
- resolved Sep 18, 2025, 04:33 PM UTC
This incident has been resolved. Google has published a report regarding this issue: https://www.google.com/appsstatus/dashboard/incidents/oFcAZTr4EVieF5Fr6Ee9
Major September 10, 2025 Assist chat handoff delivery issue –
Started Sep 10, 2025, 07:23 PM UTC· resolved Sep 10, 2025, 07:23 PM UTC
- resolved Sep 10, 2025, 10:29 PM UTC
From 12:23 PM PT to 3:02 PM PT, chat handoffs were not functioning correctly. Conversations were not actually being handed off to human agents, and on the QA review page only the first message was visible even though conversations continued. The issue has been fully resolved going forward. We are also investigating options for retrieving the missing conversation data from the affected time window.
Minor August 21, 2025 Intermittent delays for email auto-sends and errors in chat agent escalations on the Zendesk platform 12m AI Products
Started Aug 21, 2025, 07:24 PM UTC· resolved Aug 21, 2025, 07:37 PM UTC
- monitoring Aug 21, 2025, 07:24 PM UTC
We are seeing intermittent delays for email auto-sends and errors coming from Zendesk, which could delay any automatic email sends and prevent full functionality of handoff to Zendesk tickets. We are closely monitoring Zendesk's status page updates (https://status.zendesk.com/) and will put any mitigations in place where appropriate.
- resolved Aug 21, 2025, 07:37 PM UTC
This incident has been resolved.
Critical August 6, 2025 Assist Voice is unavailable 1h 39m AI Products
Started Aug 06, 2025, 02:50 AM UTC· resolved Aug 06, 2025, 04:30 AM UTC
- identified Aug 06, 2025, 02:50 AM UTC
We're currently experiencing problems with some of our upstream voice providers. Our systems have automatically fallen back and are routing traffic to human agents. We're working with our upstream providers on a fix as soon as possible
- identified Aug 06, 2025, 02:51 AM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 06, 2025, 04:30 AM UTC
Our upstream provider has resolved the incident, so our system is once again back in a healthy state to receive calls.
Notice August 4, 2025 Live chat escalation messages not being shown to end users – AI Products
Started Aug 04, 2025, 07:46 PM UTC· resolved Aug 04, 2025, 07:46 PM UTC
- resolved Aug 04, 2025, 07:46 PM UTC
From 10:15am PT to 12:32 PT, agent messages sent from CRM platforms (Zendesk, Kustomer, etc.) were not appearing in the chat widget to end customers. This would occur for any messages escalated to live chat, but did not affect email handoff messages. We've identified and resolved the issue and the full functionality for live chat is restored. We'll be conducting a full postmortem of this incident.
Minor July 18, 2025 Assist UI unavailable for small set of users –
Started Jul 18, 2025, 08:43 PM UTC· resolved Jul 18, 2025, 08:43 PM UTC
- resolved Jul 18, 2025, 08:43 PM UTC
This incident has been resolved.
Minor July 9, 2025 Degraded Voice performance due to upstream provider errors 12m Voice
Started Jul 09, 2025, 09:30 PM UTC· resolved Jul 09, 2025, 09:42 PM UTC
- investigating Jul 09, 2025, 09:30 PM UTC
We are seeing intermittent errors from an upstream provider - we will be forwarding all calls from our Voice AI to live agents.
- investigating Jul 09, 2025, 09:42 PM UTC
We've reenabled our voice agent to start accepting calls again
- resolved Jul 09, 2025, 10:05 PM UTC
This incident has been resolved.
Minor July 8, 2025 [RESOLVED] Degraded performance due to upstream provider failures –
Started Jul 08, 2025, 04:27 PM UTC· resolved Jul 08, 2025, 04:27 PM UTC
- resolved Jul 08, 2025, 04:52 PM UTC
We saw intermittent errors from an upstream provider and proactively forwarded all calls from our Voice AI to a live agent. Outage times: 9:27 AM to 9:46 AM Pacific
Notice July 1, 2025 Degraded performance due to upstream provider failures – Voice
Started Jul 01, 2025, 06:47 PM UTC· resolved Jul 01, 2025, 06:47 PM UTC
- resolved Jul 01, 2025, 06:47 PM UTC
We saw intermittent errors from an upstream provider and proactively forwarded all calls from our Voice AI to a live agent.
Notice June 13, 2025 Public chat widget not loading –
Started Jun 13, 2025, 05:48 PM UTC· resolved Jun 13, 2025, 05:48 PM UTC
- resolved Jun 13, 2025, 06:11 PM UTC
Issue preventing interactions with the chat widget.
Major June 12, 2025 Voice AI failing back to human agent because of ElevenLab outage 2h 46m Voice
Started Jun 12, 2025, 06:16 PM UTC· resolved Jun 12, 2025, 09:02 PM UTC
- identified Jun 12, 2025, 06:16 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 12, 2025, 09:02 PM UTC
The issue has been resolved, and we are accepting calls again.
Minor May 21, 2025 Draft replies and compose from notes are experiencing problems 16m AI Products
Started May 21, 2025, 01:24 AM UTC· resolved May 21, 2025, 01:41 AM UTC
- identified May 21, 2025, 01:41 AM UTC
We've identified an issue that is causing the draft replies and compose from notes to not work correctly.
- resolved May 21, 2025, 01:45 AM UTC
From 6:24pm PT to 6:41pm PT, draft replies and compose from notes on the Assist product were unable to retrieve documents, which caused both operations to fail. The team has identified the underlying root cause and rolled back to a correct state and will be performing a full postmortem.
Major May 20, 2025 Voice call errors 2h 43m Voice
Started May 20, 2025, 05:45 PM UTC· resolved May 20, 2025, 08:29 PM UTC
- investigating May 20, 2025, 08:11 PM UTC
We are currently investigating an issue with some Assist Voice calls dropping.
- identified May 20, 2025, 08:12 PM UTC
We've identified the issue and are implementing a fix.
- monitoring May 20, 2025, 08:13 PM UTC
We've implemented a fix and Assist Voice call traffic is now restored for all customers.
- resolved May 20, 2025, 08:29 PM UTC
We identified the root cause as service limits with a downstream service provider. We've fully resolved the issue and voice call performance has been restored. For calls that were routed to us during the period of degraded performance, any errors were successfully routed to the fallback destination in each customer's IVR.
Major May 20, 2025 Voice AI failure from ElevenLabs –
Started May 20, 2025, 07:30 AM UTC· resolved May 20, 2025, 07:30 AM UTC
- resolved Jun 11, 2025, 06:41 PM UTC
Voice calls that used our ElevenLabs model failed due to ElevenLabs Failure
Notice May 20, 2025 Voice failure from ElevenLabs –
Started May 20, 2025, 07:30 AM UTC· resolved May 20, 2025, 07:30 AM UTC
- resolved Jun 11, 2025, 06:38 PM UTC
Voice calls that used our ElevenLabs model failed because ElevenLab issue
Major May 12, 2025 Realtime overview data failing to load 1h 9m Application, Reporting and data services
Started May 12, 2025, 07:15 PM UTC· resolved May 12, 2025, 08:24 PM UTC
- investigating May 12, 2025, 07:33 PM UTC
We are currently investigating an issue with data on our Realtime Overview page failing to load.
- investigating May 12, 2025, 07:59 PM UTC
We're continuing to actively investigate an issue with data on our Realtime Overview page. We appreciate your patience!
- monitoring May 12, 2025, 08:18 PM UTC
We've identified the issue and have started to restore data on the Realtime Overview page. We're continuing to confirm the root cause of this issue and monitor for reocurrences.
- resolved May 12, 2025, 08:24 PM UTC
We've resolved this issue and confirmed that functionality has been restored. We identified the root cause as a recent code change with unintended impacts to our Realtime Overview page.
Minor May 10, 2025 Some data missing from the Realtime overview page 1h 5m Reporting and data services
Started May 10, 2025, 02:13 PM UTC· resolved May 10, 2025, 03:19 PM UTC
- investigating May 10, 2025, 02:13 PM UTC
We are investigating an issue where certain queues are not visible on the realtime overview page for some customers.
- investigating May 10, 2025, 02:42 PM UTC
We believe we've found the cause of missing realtime overview data, and we're implementing mitigation strategies. Missing queues are gradually re-appearing as the problem resolves.
- identified May 10, 2025, 02:45 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 10, 2025, 02:45 PM UTC
For most customers who are experiencing missing certain queues from the realtime overview, the queues have now re-appeared.
- monitoring May 10, 2025, 03:05 PM UTC
A fix has been implemented, and we're monitoring the results.
- resolved May 10, 2025, 03:19 PM UTC
The incident has been resolved. The team will continuing to monitor the implemented fix over the next two days to ensure stability.
Major May 8, 2025 Some Assist activities inaccessible 46m AI Products
Started May 08, 2025, 08:13 PM UTC· resolved May 08, 2025, 09:00 PM UTC
- investigating May 08, 2025, 08:13 PM UTC
Some Assist activities are currently inaccessible for some users. We are currently investigating this issue. There is no detected impact to Assist automations.
- identified May 08, 2025, 08:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 08, 2025, 08:28 PM UTC
We've implemented a fix and all Assist activities are now accessible. We are continuing to monitor and investigate root cause.
- resolved May 08, 2025, 09:02 PM UTC
We've confirmed that Assist is fully operational. We identified the root cause as a recent code change that unintentionally affected draft reply and dashboard access in specific cases. We've identified and fixed the issue to restore full functionality.
Major April 2, 2025 [Resolved] Missing and incorrect agent and ticket based metrics 3h 54m Reporting and data services
Started Apr 02, 2025, 02:35 PM UTC· resolved Apr 02, 2025, 06:29 PM UTC
- investigating Apr 02, 2025, 02:35 PM UTC
Some metrics including adherence metrics are currently incorrect or missing for customers after April 1st at 7:00AM ET. We are currently investigating this issue and working on a fix.
- investigating Apr 02, 2025, 02:38 PM UTC
We are continuing to investigate this issue.
- investigating Apr 02, 2025, 02:39 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 02, 2025, 03:09 PM UTC
We've identified the issue in our metric computation job and have released a fix. Metrics will be restored over the next few hours. We will continue to provide updates as metrics are restored.
- monitoring Apr 02, 2025, 04:54 PM UTC
All affected metrics have been restored and are now up-to-date. We will continue to monitor.
- resolved Apr 02, 2025, 06:29 PM UTC
This incident has been resolved.