Assembled incident
Agent state syncs and ticket syncs not receiving data
Notice Vendor's status page →
Resolved after 18 minutes, on June 10, 2026.
Between 2:07pm ET to 2:25pm ET, our retrieval of agent states and tickets was delayed and we were not receiving data during this time. Our engineering team has resolved the issue and is applying agent state exclusions for any affected customers during this time period.
Update timeline
- resolved Jun 10, 2026, 06:07 PM UTC
Between 2:07pm ET to 2:25pm ET, our retrieval of agent states and tickets was delayed and we were not receiving data during this time. Our engineering team has resolved the issue and is applying agent state exclusions for any affected customers during this time period.
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