Assembled incident

Agent state syncs and ticket syncs not receiving data

Resolved after 18 minutes, on June 10, 2026.

resolved Jun 10, 2026, 06:07 PM UTC

Between 2:07pm ET to 2:25pm ET, our retrieval of agent states and tickets was delayed and we were not receiving data during this time. Our engineering team has resolved the issue and is applying agent state exclusions for any affected customers during this time period.

Started
Jun 10, 2026, 06:07 PM UTC
Resolved
Jun 10, 2026, 06:25 PM UTC
Duration
18m
Detected by Pingoru
Jun 10, 2026, 06:07 PM UTC

Update timeline

  1. resolved Jun 10, 2026, 06:07 PM UTC

    Between 2:07pm ET to 2:25pm ET, our retrieval of agent states and tickets was delayed and we were not receiving data during this time. Our engineering team has resolved the issue and is applying agent state exclusions for any affected customers during this time period.

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