Assembled incident

Knowledge Retrieval Outage

Major Resolved View vendor source →
Started
Feb 26, 2026, 10:31 PM UTC
Resolved
Feb 26, 2026, 10:58 PM UTC
Duration
27m
Detected by Pingoru
Feb 26, 2026, 10:31 PM UTC

Affected components

AI Products

Update timeline

  1. identified Feb 26, 2026, 10:31 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Feb 26, 2026, 10:37 PM UTC

    From 1:32 PM to 5:30 PM EST, AI chat responses were intermittently failing to retrieve knowledge base content when responding to users. We have identified and resolved the issue, and will be completing a postmortem to prevent recurrence.

  3. resolved Feb 26, 2026, 10:58 PM UTC

    This incident has been resolved.

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