Assembled incident

Copilot draft reply is providing empty responses

Major Resolved View vendor source →
Started
Feb 24, 2026, 09:05 PM UTC
Resolved
Feb 24, 2026, 09:35 PM UTC
Duration
30m
Detected by Pingoru
Feb 24, 2026, 09:05 PM UTC

Affected components

AI Products

Update timeline

  1. investigating Feb 24, 2026, 09:25 PM UTC

    We're currently investigating problems where Copilot's Draft reply functionality is not returning a proper response on a subset of customers.

  2. resolved Feb 24, 2026, 09:51 PM UTC

    We have identified and resolved the issue with Copilot’s Draft reply. The root cause was an upstream model provider intermittently returning responses in an unexpected format that bypassed our existing fallback logic. We're identifying improvements to prevent future impact on customers.

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