Assembled incident
Copilot draft reply is providing empty responses
Affected components
AI Products
Update timeline
- investigating Feb 24, 2026, 09:25 PM UTC
We're currently investigating problems where Copilot's Draft reply functionality is not returning a proper response on a subset of customers.
- resolved Feb 24, 2026, 09:51 PM UTC
We have identified and resolved the issue with Copilot’s Draft reply. The root cause was an upstream model provider intermittently returning responses in an unexpected format that bypassed our existing fallback logic. We're identifying improvements to prevent future impact on customers.
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