Artera experienced a minor incident on June 25, 2024 affecting Artera Web Application, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2024, 03:50 PM UTC
Artera is currently investigating reports of an issue where users cannot access Conversation Builder in the Artera Application. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Jun 25, 2024, 03:57 PM UTC
Artera is observing that all systems are operational. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- resolved Jun 25, 2024, 05:44 PM UTC
We are no longer experiencing issues with the Conversation Builder. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.