Artera incident
Mentions Count and Open Channels count not updating in real time
Artera experienced a minor incident on July 16, 2024 affecting Artera Web Application, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2024, 01:42 PM UTC
Artera is currently investigating reports of an issue where mention counts and open channel counts are not updating in real time. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Jul 16, 2024, 02:16 PM UTC
Artera has identified an issue that is causing Mentions and Open Channel Badges counts to not show in Artera, sounds and alerts are still working. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Jul 16, 2024, 02:29 PM UTC
Artera is observing that mentions and open channel counts are now showing in Artera. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- resolved Jul 16, 2024, 03:41 PM UTC
We are no longer experiencing issues with mentions and open channel notification badges. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.