Artera incident

Messages containing Images were not sent or received by Artera

Notice Resolved View vendor source →

Artera experienced a notice incident on July 18, 2024, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2024, 04:06 PM UTC
Resolved
Jul 18, 2024, 06:15 PM UTC
Duration
2h 9m
Detected by Pingoru
Jul 18, 2024, 04:06 PM UTC

Update timeline

  1. resolved Jul 19, 2024, 01:08 PM UTC

    On Thursday July 18, 2024 Artera's engineers identified that incoming and outgoing messages that contained images were not sending properly between 9:06 AM PDT and 11:15 AM PDT. Any messages that included an image sent or received during this time was not able to be retrieved by Artera. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.