Artera experienced a notice incident on April 24, 2024 affecting Automations and Automated Messaging and Automated or Manual Messaging and 1 more component, lasting 85d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2024, 04:31 PM UTC
Artera is currently investigating reports of an issue where some automations may translate the date or time to French or Spanish from English. While we do not have an ETA for a resolution, the Artera engineering teams are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.wellapp.com
- identified Apr 24, 2024, 05:48 PM UTC
Artera has identified the root cause of an issue that is causing some automations to translate the date or time to Somali, French, or Spanish from English. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Apr 25, 2024, 12:54 PM UTC
Artera has identified the root cause of an issue that is causing some automations to translate the date or time to Somali, French, or Spanish from English. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Apr 26, 2024, 12:46 PM UTC
Artera has identified the root cause of an issue that is causing some automations to translate the date or time to Somali, French, or Spanish from English. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Apr 29, 2024, 01:22 PM UTC
Artera has identified the root cause of an issue that is causing some automations to translate the date or time to Somali, French, or Spanish from English. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Apr 30, 2024, 11:31 AM UTC
Artera has identified the root cause of an issue that is causing some automations to translate the date or time to Somali, French, or Spanish from English. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified May 01, 2024, 02:55 PM UTC
Artera has identified the root cause of an issue that is causing some automations to translate the date or time to Somali, French, or Spanish from English. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified May 06, 2024, 04:06 PM UTC
Artera has identified the root cause of an issue that is causing some manual messages, not automated messages, to translate the date or time from smart phrases only, to Spanish from English. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified May 13, 2024, 04:56 PM UTC
Artera has identified the root cause of an issue that is causing some manual messages, not automated messages, to translate the date or time from smart phrases only, to Spanish from English. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified May 17, 2024, 09:31 PM UTC
Artera has identified the root cause of an issue that is causing some manual messages, not automated messages, typed in Somali are translating some Smartphrases to Spanish. Previous translation issues are resolved, currently, this issue is only impacting manual messages written in Somali. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Jun 10, 2024, 03:51 PM UTC
Artera has identified the root cause of an issue that is causing some manual messages, not automated messages, typed in Somali are translating some Smartphrases to Spanish. Previous translation issues are resolved, currently, this issue is only impacting manual messages written in Somali. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- resolved Jul 19, 2024, 12:49 PM UTC
This incident has been resolved.