Artera experienced a minor incident on August 16, 2024 affecting Login to Artera Web App, lasting 5h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 16, 2024, 01:54 PM UTC
Artera is currently investigating reports of an issue where Partnership URL's are erroring when users attempt to navigate to them. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Aug 16, 2024, 02:34 PM UTC
Artera is has identified an issue that is causing Partnership Login URL's to error when navigating to these pages. While we do not have an ETA for a resolution, our engineers are working to resolve the problem as quickly as possible. We will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Aug 16, 2024, 03:21 PM UTC
Artera is has identified an issue that is causing Partnership Login URL's to error when navigating to these pages. Partner Enterprises can use https://app.wellapp.com as a workaround While we do not have an ETA for a resolution, our engineers are working to resolve the problem as quickly as possible. We will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Aug 16, 2024, 04:38 PM UTC
Artera is observing that Partner URL's are working as expected. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- resolved Aug 16, 2024, 07:04 PM UTC
We are no longer experiencing issues with Partner URLs. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.