Artera experienced a minor incident on August 16, 2024 affecting Automations and Automated Messaging and Automated or Manual Messaging and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 16, 2024, 02:08 PM UTC
Artera is currently investigating reports of an issue where some text messages are erroring out and are not being delivered to patients. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- investigating Aug 16, 2024, 02:12 PM UTC
Artera is currently investigating reports of an issue where some text messages are erroring out and are not being delivered to patients. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Aug 16, 2024, 02:19 PM UTC
Artera has identified an issue that is causing inbound text messages to not be delivered. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Aug 16, 2024, 03:57 PM UTC
Artera has identified and is currently working on a fix for an issue that is causing inbound text messages to not be delivered. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Aug 16, 2024, 04:37 PM UTC
Artera has released a fix for the issue that is causing inbound text messages to not be delivered. We are continuing to monitor inbound messages to ensure deliverability. We are currently working on recovering the messages that were affected by this issue. While we do not have an ETA for this resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Aug 16, 2024, 07:05 PM UTC
Artera has released a fix for the issue that is causing inbound text messages to not be delivered and are observing that all messages are being delivered as expected. We are currently working on recovering the messages that were affected by this issue. While we do not have an ETA for this resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Aug 16, 2024, 09:43 PM UTC
Artera has released a fix for the issue that is causing inbound text messages to not be delivered and are observing that all messages are being delivered as expected. We are currently working on inserting the messages into patient channels as soon as possible. When these messages are inserted, this may trigger after hours responses or automations in response to these incoming text messages from patients. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Aug 17, 2024, 02:17 AM UTC
Artera has released a fix for the issue that is causing inbound text messages to not be delivered and are observing that all messages are being delivered as expected. We are currently working on inserting the messages into patient channels within Artera. These messages once in patient channels will be timestamped with the correct date and time, but will trigger communications configured within the Artera Platform at the time that the message is loaded. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- resolved Aug 17, 2024, 05:22 PM UTC
We are no longer experiencing issues where inbound messages are not being delivered. Our Engineers have inserted the missed messages from while this incident was active into the proper patient channels as of 10:14 AM PDT. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.