Artera experienced a major incident on September 9, 2024 affecting Manual Messaging, lasting 6h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2024, 01:36 PM UTC
Artera is currently investigating reports of an issue with Campaigns. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Sep 09, 2024, 02:04 PM UTC
Artera has identified an issue affecting the Campaigns page in Artera. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Sep 09, 2024, 03:03 PM UTC
Artera is observing that Campaigns are working as expected. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- resolved Sep 09, 2024, 08:16 PM UTC
We are no longer experiencing issues with Campaigns. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.