Artera experienced a minor incident on September 16, 2024 affecting System Integrations and Interface, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 16, 2024, 06:45 PM UTC
Artera has identified an issue that is causing interface messages to be delayed in processing. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Sep 16, 2024, 07:31 PM UTC
Artera is observing that interface queues are reducing. We are continuing to monitor to ensure all interface messages are processed as soon as possible. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- resolved Sep 16, 2024, 08:57 PM UTC
We are no longer experiencing issues with Interface Processing Delays. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.