Artera experienced a major incident on October 14, 2024 affecting Artera Web Application, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2024, 04:24 PM UTC
Artera is currently investigating reports of an issue where Canadian DEMO Environments cannot be accessed. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Oct 14, 2024, 04:31 PM UTC
Artera has identified an issue that is causing Canadian Demo Environments to be inaccessible. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- resolved Oct 14, 2024, 05:02 PM UTC
We are no longer experiencing issues with Canadian DEMO Environments. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.