Artera experienced a notice incident on October 23, 2024 affecting Real Time Notifications in Artera Application, lasting 4h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 23, 2024, 04:39 PM UTC
Artera is currently investigating reports of an issue with Real-Time Notifications. Staff users may need to refresh to see the live data. This issue potentially impacts channel status not being updated, inbound messages not displaying in real-time, and the inability to see other users that are active on the same patient channel. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Oct 23, 2024, 06:30 PM UTC
Artera is observing that all systems are operational at this time. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- resolved Oct 23, 2024, 09:15 PM UTC
We are no longer experiencing issues with Real-Time Notifications. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.