Artera experienced a minor incident on October 24, 2024 affecting Vendors and Partners and Vendors and Partners and 1 more component, lasting 9h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 24, 2024, 01:09 PM UTC
Artera is currently investigating reports of issues with Real Time Notifications. Users will need to refresh the page in order to see Real Time Data. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Oct 24, 2024, 01:22 PM UTC
Artera has identified an issue that is causing real time data delays, where users will need to refresh for data to load. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Oct 24, 2024, 01:54 PM UTC
Artera is observing that our real time publisher is processing data in real time again. Users may experience some additional load times as queues continue to decrease. Artera's Engineers are continuing to monitor for any additional errors, and we will continue to provide updates here. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- monitoring Oct 24, 2024, 02:41 PM UTC
Artera is continuing to observe that our real time publisher is processing data in real time, users should no longer be experiencing issues with loading or having to refresh the page to see current data. Artera's Engineers are continuing to monitor with our third party vendors and will provide any additional status updates here. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- resolved Oct 24, 2024, 11:00 PM UTC
We are no longer experiencing issues with Real Time Notifications and Real Time updates in Artera. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.