Artera experienced a minor incident on December 3, 2024 affecting Automations and Automated Messaging and Artera Web Application and 1 more component, lasting 8h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 03, 2024, 05:47 PM UTC
Artera is currently investigating reports of an issue causing delays in the Artera database. Messages are being queued, and the Artera web page is experiencing delays. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Dec 03, 2024, 06:12 PM UTC
Artera has identified an issue that is causing multiple delays navigating in the Artera Application and patient messages. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Dec 03, 2024, 06:50 PM UTC
Artera has identified an issue that is causing multiple delays navigating in the Artera Application and patient messages. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Dec 03, 2024, 07:16 PM UTC
Artera is observing that database delays are reducing and messages are catching up to real time. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- monitoring Dec 03, 2024, 07:50 PM UTC
Artera is observing that database delays are reducing. Messages are no longer experiencing delays. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- monitoring Dec 03, 2024, 07:52 PM UTC
Artera is observing that database delays are reducing. Messages are no longer experiencing delays. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- monitoring Dec 03, 2024, 08:46 PM UTC
Artera is observing that database delays are reducing. Messages are no longer experiencing delays. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- monitoring Dec 03, 2024, 09:52 PM UTC
We are no longer experiencing issues with delays in Artera. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
- resolved Dec 04, 2024, 02:44 AM UTC
We are no longer experiencing issues with delays in Artera. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.