Artera experienced a major incident on March 25, 2025 affecting Login to Artera Web App, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2025, 06:20 PM UTC
Artera is currently investigating reports of an issue with logging into the Artera application. While we do not have an ETA for a resolution, we are investigating our authentication provider and will update this status page with any further information. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Mar 25, 2025, 06:39 PM UTC
Artera has identified an issue that is preventing users from logging in to Artera. Users who are already logged in are not affected. This is related to an incident with a third party authentication provider. While we do not have an ETA for a resolution, our engineers are monitoring this incident and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Mar 25, 2025, 07:15 PM UTC
Artera is observing that users are able to login, and the incident with our third party authentication provider is being monitored. We will continue to carefully monitor the Artera service and provide any further updates here. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- resolved Mar 25, 2025, 07:59 PM UTC
We are no longer experiencing issues with Logging in to Artera. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.