Array incident

Investigating Neighborhood Watch System Issue

Major Resolved View vendor source →

Array experienced a major incident on July 30, 2026 affecting Identity Protect, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 10:20 PM UTC
Resolved
Jul 31, 2026, 12:09 AM UTC
Duration
1h 49m
Detected by Pingoru
Jul 30, 2026, 10:20 PM UTC

Affected components

Identity Protect

Update timeline

  1. investigating Jul 30, 2026, 10:20 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jul 30, 2026, 10:50 PM UTC

    Neighborhood Watch offender search and outgoing alerts are currently down. The team is investigating.

  3. identified Jul 30, 2026, 11:25 PM UTC

    The issue has been identified and the team is implementing a fix.

  4. monitoring Jul 30, 2026, 11:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 31, 2026, 12:09 AM UTC

    This incident has been resolved.