Array incident

Credit Report Errors Returning Blank

Major Resolved View vendor source →

Array experienced a major incident on July 24, 2026 affecting My Credit Manager, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 02:54 PM UTC
Resolved
Jul 24, 2026, 05:26 PM UTC
Duration
2h 31m
Detected by Pingoru
Jul 24, 2026, 02:54 PM UTC

Affected components

My Credit Manager

Update timeline

  1. investigating Jul 24, 2026, 02:54 PM UTC

    We are currently investigating the issue.

  2. investigating Jul 24, 2026, 02:59 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 24, 2026, 03:31 PM UTC

    We have identified the issue.

  4. identified Jul 24, 2026, 04:23 PM UTC

    We are currently working on a fix for the identified issue.

  5. monitoring Jul 24, 2026, 05:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 24, 2026, 05:26 PM UTC

    This incident has been resolved and credit reports should now be returning data successfully.