Array incident

Investigating Offers Engine Issue

Major Resolved View vendor source →

Array experienced a major incident on February 26, 2026 affecting Offers Engine, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2026, 02:59 PM UTC
Resolved
Feb 26, 2026, 06:10 PM UTC
Duration
3h 10m
Detected by Pingoru
Feb 26, 2026, 02:59 PM UTC

Affected components

Offers Engine

Update timeline

  1. investigating Feb 26, 2026, 02:59 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Feb 26, 2026, 03:08 PM UTC

    We are investigating an issue with blank offers being returned for Offers engine

  3. identified Feb 26, 2026, 04:35 PM UTC

    We are continuing to work on this issue. We will provide update shortly.

  4. identified Feb 26, 2026, 05:37 PM UTC

    We are continuing to work on this issue. We will provide update shortly.

  5. resolved Feb 26, 2026, 06:10 PM UTC

    This incident has been resolved.