Ardoq incident

Problems with login

Major Resolved View vendor source →

Ardoq experienced a major incident on May 1, 2024 affecting Application EU and Application US and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 01, 2024, 07:31 PM UTC
Resolved
May 01, 2024, 07:31 PM UTC
Duration
—
Detected by Pingoru
May 01, 2024, 07:31 PM UTC

Affected components

Application EUApplication USApplication AU

Update timeline

  1. resolved May 01, 2024, 07:31 PM UTC

    We saw elevated number of issues with login.

  2. postmortem May 02, 2024, 07:35 AM UTC

    We had a deploy which caused failure to retrieve sessions. We have then successfully reverted that change, and all systems are fully operational again.