Ardoq incident

We are currently experiencing issues with Surveys

Minor Resolved View vendor source →

Ardoq experienced a minor incident on May 23, 2024 affecting Application EU and Application US and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2024, 06:52 AM UTC
Resolved
May 23, 2024, 08:26 AM UTC
Duration
1h 33m
Detected by Pingoru
May 23, 2024, 06:52 AM UTC

Affected components

Application EUApplication USApplication AU

Update timeline

  1. investigating May 23, 2024, 06:52 AM UTC

    Users are experiencing an issue across surveys where all identifying fields are inaccurately marked as invalid.

  2. investigating May 23, 2024, 06:53 AM UTC

    We are continuing to investigate this issue.

  3. identified May 23, 2024, 07:25 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 23, 2024, 08:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 23, 2024, 08:26 AM UTC

    This incident has been resolved.

  6. postmortem May 24, 2024, 08:09 AM UTC

    A previously deployed code caused issues with survey editing. While the surveys remained accessible for submissions, any attempt to edit and save them resulted in the surveys being unpublished due to an error in the survey builder.