Ardoq incident

Issues with Image Uploads to Document Archive

Minor Resolved View vendor source →

Ardoq experienced a minor incident on May 23, 2024 affecting Application EU and Application US and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2024, 09:56 AM UTC
Resolved
May 23, 2024, 10:32 AM UTC
Duration
35m
Detected by Pingoru
May 23, 2024, 09:56 AM UTC

Affected components

Application EUApplication USApplication AU

Update timeline

  1. investigating May 23, 2024, 09:56 AM UTC

    Users are encountering difficulties when attempting to upload images to both global and workspace sections of the document archive.

  2. investigating May 23, 2024, 09:56 AM UTC

    We are continuing to investigate this issue.

  3. identified May 23, 2024, 10:07 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 23, 2024, 10:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 23, 2024, 10:32 AM UTC

    This incident has been resolved.