Ardoq incident

We are currently experiencing issues with Surveys

Minor Resolved View vendor source →

Ardoq experienced a minor incident on May 24, 2024 affecting Application EU and Application US and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2024, 12:45 PM UTC
Resolved
May 24, 2024, 01:29 PM UTC
Duration
43m
Detected by Pingoru
May 24, 2024, 12:45 PM UTC

Affected components

Application EUApplication USApplication AU

Update timeline

  1. investigating May 24, 2024, 12:45 PM UTC

    Users are currently experiencing issues when attempting to switch live surveys to draft mode (unpublish surveys). While the surveys remain accessible for submissions, any attempt to unpublish the surveys are not functioning correctly. Our team is investigating the root cause and working on a resolution. Thank you for your patience and understanding.

  2. investigating May 24, 2024, 12:45 PM UTC

    We are continuing to investigate this issue.

  3. identified May 24, 2024, 01:01 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 24, 2024, 01:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 24, 2024, 01:29 PM UTC

    This incident has been resolved.