Ardoq incident

Issue Loading Organizations Without Custom Domains

Major Resolved View vendor source →

Ardoq experienced a major incident on December 3, 2024 affecting Application EU, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2024, 07:36 AM UTC
Resolved
Dec 03, 2024, 08:23 AM UTC
Duration
47m
Detected by Pingoru
Dec 03, 2024, 07:36 AM UTC

Affected components

Application EU

Update timeline

  1. investigating Dec 03, 2024, 07:36 AM UTC

    We are currently experiencing an issue where organizations without a custom domain are failing to load. Users may encounter the following error message: "We are sorry about the inconvenience and have been notified. If the error persists, please contact support." Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for the inconvenience caused.

  2. investigating Dec 03, 2024, 07:36 AM UTC

    We are continuing to investigate this issue.

  3. identified Dec 03, 2024, 08:09 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 03, 2024, 08:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 03, 2024, 08:23 AM UTC

    This incident has been resolved.