Ardoq experienced a minor incident on December 9, 2024 affecting Application EU and Application US, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Application EUApplication US
Update timeline
- investigating Dec 09, 2024, 01:55 PM UTC
We are currently experiencing an issue affecting Gremlin queries, which is causing delays or errors. Error: : "Connecting to GRR WebSocket took too long, aborting. Is GRR having troubles?" This is related to a recent update to the graph system. Our team is working to resolve the problem by rolling back the changes. We apologize for the inconvenience and will provide updates as soon as the issue is resolved.
- investigating Dec 09, 2024, 01:56 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 09, 2024, 04:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 09, 2024, 04:30 PM UTC
This incident has been resolved.