Ardoq incident

We are currently experiencing issues with exporting reports to Excel

Minor Resolved View vendor source →

Ardoq experienced a minor incident on February 18, 2025 affecting Application EU and Application US and 1 more component, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2025, 06:08 AM UTC
Resolved
Feb 18, 2025, 07:54 AM UTC
Duration
1h 46m
Detected by Pingoru
Feb 18, 2025, 06:08 AM UTC

Affected components

Application EUApplication USApplication AU

Update timeline

  1. investigating Feb 18, 2025, 06:08 AM UTC

    We are currently experiencing issues with exporting reports to Excel. Our team is actively investigating the cause of this problem and working towards a resolution.

  2. investigating Feb 18, 2025, 06:08 AM UTC

    We are continuing to investigate this issue.

  3. identified Feb 18, 2025, 07:35 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 18, 2025, 07:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 18, 2025, 07:54 AM UTC

    This incident has been resolved.