Ardoq incident

Users are unable to interact with pie charts on the dashboard

Minor Resolved View vendor source →

Ardoq experienced a minor incident on May 19, 2025 affecting Application EU and Application US, lasting 4h 27m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2025, 07:08 AM UTC
Resolved
May 19, 2025, 11:36 AM UTC
Duration
4h 27m
Detected by Pingoru
May 19, 2025, 07:08 AM UTC

Affected components

Application EUApplication US

Update timeline

  1. identified May 19, 2025, 07:08 AM UTC

    Users are encountering a "Report failed - Malformed input" error when interacting with pie charts on the dashboard. Our engineering team has identified the cause and is actively working on a fix.

  2. identified May 19, 2025, 07:08 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 19, 2025, 11:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 19, 2025, 11:36 AM UTC

    This incident has been resolved.