Ardoq incident

Performance issue with Workspace Mode and Platform Responsiveness

Minor Resolved View vendor source →

Ardoq experienced a minor incident on April 16, 2026 affecting Application EU and Application US, lasting 6h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 02:33 PM UTC
Resolved
Apr 16, 2026, 08:35 PM UTC
Duration
6h 2m
Detected by Pingoru
Apr 16, 2026, 02:33 PM UTC

Affected components

Application EUApplication US

Update timeline

  1. investigating Apr 16, 2026, 02:33 PM UTC

    We are currently investigating a performance issue affecting overall environment stability. Users are reporting significant slowness across the platform, particularly when handling complex Workspaces or data-heavy tasks. This has resulted in intermittent application timeouts.

  2. investigating Apr 16, 2026, 02:34 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 16, 2026, 04:13 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 16, 2026, 05:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 16, 2026, 08:35 PM UTC

    This incident has been resolved.