Arctic Wolf incident

EU Trend Vision One Cloud Sensors unavailable

Major Resolved View vendor source →

Arctic Wolf experienced a major incident on August 10, 2026 affecting Managed Detection and Response-Sensor Infrastructure, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2026, 01:05 PM UTC
Resolved
Aug 11, 2026, 07:55 PM UTC
Duration
1d 6h
Detected by Pingoru
Aug 10, 2026, 01:05 PM UTC

Affected components

Managed Detection and Response-Sensor Infrastructure

Update timeline

  1. identified Aug 10, 2026, 01:05 PM UTC

    We are aware of an issue affecting Trend Vision One Cloud Sensors in EMEA. Users may experience delays for Trend Vision One Endpoint and Email & Collaboration Security detections and alerting. Our team has escalated to upstream Third Party and is investigating. Next Update: 08/10/26 15:00 UTC

  2. identified Aug 10, 2026, 04:25 PM UTC

    Upstream Third Party have acknowledged and are continuing to investigate the issue which is affecting Trend Vision One Cloud Sensors in EMEA. Users may continue to experience delays for Trend Vision One Endpoint and Email & Collaboration Security detections and alerting. Next Update: 08/10/26 18:00 UTC

  3. identified Aug 10, 2026, 05:57 PM UTC

    Upstream Third Party continue to investigate the issue which is affecting Trend Vision One Cloud Sensors in EMEA. No timeline has been provided Users may continue to experience delays for Trend Vision One Endpoint and Email & Collaboration Security detections and alerting. Next Update: 08/10/26 20:00 UTC

  4. identified Aug 10, 2026, 07:38 PM UTC

    Upstream Third Party continue to investigate the issue which is affecting Trend Vision One Cloud Sensors in EMEA. No timeline has been provided Users may continue to experience delays for Trend Vision One Endpoint and Email & Collaboration Security detections and alerting. Next Update: 08/11/26 14:00 UTC

  5. monitoring Aug 11, 2026, 01:13 PM UTC

    Vendor has implemented a fix for Trend Vision One Cloud Sensors in EMEA. Services appear to be recovering and we are monitoring stability. Next Update: 08/11/26 18:00 UTC

  6. monitoring Aug 11, 2026, 05:38 PM UTC

    We are continuing to monitor for stability. Next Update: 08/11/26 20:00 UTC

  7. resolved Aug 11, 2026, 07:55 PM UTC

    The issue affecting Trend Vision One Cloud Sensors in EMEA has been fully resolved as of 08/11/26 06:50 UTC. All services are operating normally. Incident Window: 08/10/26 10:00 UTC - 08/11/26 06:50 UTC