Arctic Wolf experienced a critical incident on September 8, 2026 affecting Portal-Log Search and Portal-Log Search and 1 more component, lasting 6h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2026, 02:14 PM UTC
We are aware of an issue affecting accessibility to the Unified Portal Users may be presented with an error message on login screen while accessing the Portal. Our team has been alerted and is investigating. Next Update: 09/08/26 16:00 UTC
- monitoring Sep 08, 2026, 03:31 PM UTC
After investigating, we discovered that identify management services which authenticate access to the Unified Portal experienced an increase in requests from internal services which resulted in degraded Unified Portal performance, and in some cases the inability to access the Unified Portal. After these increased requests were canceled by Arctic Wolf teams the Unified Portal began to stabilize and access issues began resolving. Access should now be recovering for all users. We are currently monitoring Unified portal stability. Next update: 09/08/26 20:00 UTC
- resolved Sep 08, 2026, 08:37 PM UTC
The issue affecting Unified Portal accessibility has been fully resolved as of 09/08/2026 ~15:04 UTC. All services are operating normally.