Apptegy experienced a minor incident on October 20, 2025 affecting Rooms and Third Party Services, lasting 13h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 09:15 PM UTC
Apptegy is currently investigating an issue that is impacting Rooms login on iOS (Apple) mobile devices, which appears to be related to LaunchDarkly, a third-party service our system relies on. This is likely also due to the ongoing AWS Outage. We are working to gather more information and will provide an update as soon as we know more. We appreciate your patience and will continue to keep you updated at status.apptegy.com!
- identified Oct 20, 2025, 09:34 PM UTC
Important note! If you're on an iOS (Apple) mobile device and cannot login to your District's Rooms account, please use your mobile browser (i.e. Google Chrome, Safari, etc.) and navigate to rooms.thrillshare.com to login to your account.
- monitoring Oct 21, 2025, 03:19 AM UTC
We are seeing improvements in the login experience on iOS (Apple) devices for users attempting to access District mobile apps. We will continue to monitor the situation through tomorrow morning.
- resolved Oct 21, 2025, 12:20 PM UTC
✅ Resolved Oct 21, 5:43 AM ET The login issue impacting Rooms access on iOS (Apple) devices has been fully resolved. The root cause was linked to a downstream issue with a third-party service (LaunchDarkly), which was affected by the broader AWS outage in the US-EAST-1 region. The third-party provider has recovered, and Apptegy systems are now operating normally. iOS users can log in through the mobile app without issue. We will continue to monitor performance throughout the day. Thank you for your patience.