Apptegy experienced a minor incident on December 9, 2025 affecting Media/CMS and Other Services, lasting 23h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 08, 2025, 04:16 PM UTC
We are currently experiencing delayed responses from Apptegy services that support functionality for the areas of the platform listed below. Public facing websites should not be impacted at this time. Impacted areas: - Live Feed - News - Documents - Events - CMS page editing We are working to return these services to normal operation very soon. We will post an update no later than 11am CST.
- monitoring Dec 08, 2025, 04:59 PM UTC
We’re seeing improvements in performance and continuing to monitor the affected services.
- monitoring Dec 09, 2025, 12:06 AM UTC
We are still observing instances of degraded performance. We have scheduled maintenance beginning today at 11:00pm Central Time. During this maintenance window, some Media, Alerts, and CMS services will be unavailable. Public facing websites will remain accessible. Scheduled Alerts will still be delivered during this maintenance window. We will provide an update once this maintenance has been completed.
- monitoring Dec 09, 2025, 05:49 AM UTC
We have completed our planned maintenance and all services have returned to normal operation. This incident will remain open for an observation period while we verify services are performing as expected.
- resolved Dec 09, 2025, 11:34 PM UTC
We have monitored system performance today and have not observed any unusual activity. This issue has been resolved.