api.video incident

Delivery for VOD content suffers from slowing down

Minor Resolved View vendor source →

api.video experienced a minor incident on February 18, 2021 affecting Video On Demand, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2021, 04:40 PM UTC
Resolved
Feb 18, 2021, 07:31 PM UTC
Duration
2h 51m
Detected by Pingoru
Feb 18, 2021, 04:40 PM UTC

Affected components

Video On Demand

Update timeline

  1. identified Feb 18, 2021, 04:40 PM UTC

    The delivery for VOD content suffers from slowing down but remains functional. The problem is identified and the solution is already being implemented. Return to normal in approximately 1 hour.

  2. resolved Feb 18, 2021, 07:31 PM UTC

    A large peak in traffic occurred in North America and part of this traffic was redirected to Europe to be able to manage it, impacting the performance of this region. Additional cache servers have been deployed in the North American region to support this traffic. The platform is stable again.