api.video incident

Major issue of one of our hosting providers

Critical Resolved View vendor source →

api.video experienced a critical incident on October 13, 2021 affecting Web services and Video Player and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2021, 07:15 AM UTC
Resolved
Oct 13, 2021, 08:30 AM UTC
Duration
1h 15m
Detected by Pingoru
Oct 13, 2021, 07:15 AM UTC

Affected components

Web servicesVideo PlayerVideo On DemandUser space

Update timeline

  1. investigating Oct 13, 2021, 10:52 AM UTC

    Major connectivity issue of one of our hosting providers in EU and CA

  2. investigating Oct 13, 2021, 10:52 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 13, 2021, 10:53 AM UTC

    The issue is resolving, our API services are getting back to normal.

  4. resolved Oct 13, 2021, 10:53 AM UTC

    The servers are now functional. Customers can use our API. No data was lost.