api.video experienced a minor incident on March 1, 2023 affecting Video On Demand, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 01, 2023, 01:38 PM UTC
We are currently experiencing an issue with our transcoding cluster. The issue is impacting video transcoding and upload, videos may take longer to transcode. Our engineering team has identified the root cause and working on resolving the issue as soon as possible We will provide an update shortly.
- monitoring Mar 01, 2023, 02:14 PM UTC
Our transcoding service is back to a normal state and is now transcoding at the expected speed. Please be advised, there might be some videos that are still in pending status as the transcoding queue is being cleared. We apologize for the inconvenience.
- resolved Mar 01, 2023, 03:58 PM UTC
Please be advised that all pending videos have been transcoded and the incident has been resolved.