Resolved after 6 hours 18 minutes, affecting AF App (New), on May 22, 2026.
AF App support form submissions have resumed normal functionality. A fix has been implemented, and we have confirmed the issue is resolved. If you continue to experience any lingering issues, please reach out through our standard support channels.
Affected components
Update timeline
- investigating May 22, 2026, 04:08 PM UTC
We are investigating an issue affecting some members in Japan who are unable to submit inquiries through the AF App support form. We will provide updates as more information becomes available.
- monitoring May 22, 2026, 06:50 PM UTC
A fix has been implemented, and we are monitoring the results. AF App support from submissions appear to have resumed normal functionality. If you continue to experience any lingering issues, please reach out through our standard support channels
- resolved May 22, 2026, 10:27 PM UTC
AF App support form submissions have resumed normal functionality. A fix has been implemented, and we have confirmed the issue is resolved. If you continue to experience any lingering issues, please reach out through our standard support channels.
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