Anytime Fitness incident

Canada - Presale Clubs Book a Tour Issue

Resolved after 21 hours 58 minutes, affecting Club OS, on August 19, 2026.

resolved Aug 20, 2026, 05:41 PM UTC

The issue affecting pre-sale clubs in Canada where Book a Tour submissions were not creating appointments on the default salesperson’s ClubOS calendar has been resolved. Normal functionality has been restored. If you continue to experience any issues, please submit a support ticket for further assistance.

Started
Aug 19, 2026, 07:43 PM UTC
Resolved
Aug 20, 2026, 05:41 PM UTC
Duration
21h 58m
Detected by Pingoru
Aug 19, 2026, 07:43 PM UTC

Affected components

Club OS

Update timeline

  1. investigating Aug 19, 2026, 07:43 PM UTC

    We are currently investigating an issue affecting pre-sale clubs in Canada where Book a Tour submissions may not create an appointment on the default salesperson’s ClubOS calendar. Our teams are actively working to identify the cause and restore normal functionality. We will provide additional updates as more information becomes available.

  2. resolved Aug 20, 2026, 05:41 PM UTC

    The issue affecting pre-sale clubs in Canada where Book a Tour submissions were not creating appointments on the default salesperson’s ClubOS calendar has been resolved. Normal functionality has been restored. If you continue to experience any issues, please submit a support ticket for further assistance.

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