Anytime Fitness incident

Canada - First Billing Cycle After Term Membership Auto-Renewal

Resolved after 12 days 17 hours, affecting ABC Fitness Solutions, on September 3, 2026.

resolved Sep 16, 2026, 02:14 PM UTC

ABC has corrected the impacted membership agreements and resolved the issue affecting term memberships in Canada. The affected billing periods have been addressed, and no further action is required at this time.

Started
Sep 03, 2026, 08:54 PM UTC
Resolved
Sep 16, 2026, 02:14 PM UTC
Duration
12d 17h
Detected by Pingoru
Sep 03, 2026, 08:54 PM UTC

Affected components

ABC Fitness Solutions

Update timeline

  1. identified Sep 03, 2026, 08:54 PM UTC

    We have identified an issue affecting some term memberships set to auto-renew in Canada. Impact The first billing cycle may not process as expected when a term membership transitions to an open-ended membership. Previously processed payments are not impacted. Our teams are reviewing potentially affected memberships and evaluating the applicable billing periods. We will provide another update as more information becomes available.

  2. resolved Sep 16, 2026, 02:14 PM UTC

    ABC has corrected the impacted membership agreements and resolved the issue affecting term memberships in Canada. The affected billing periods have been addressed, and no further action is required at this time.

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