Is Ans down?

We are receiving reports that Ans is currently down. There seems to be an issue with Eduroam. We are investigating this.

We are seeing indications that the issue is related to Eduroam, which may prevent users from accessing Ans. Switching to a mobile hotspot appears to restore access. Our technical team is closely monitoring the situation and investigating the issue.

Cloudflare has posted an update on their status page regarding issues with an external vendor firewall. The issue appears to affect schools using FortiGate firewalls, potentially preventing users on their school networks from accessing Ans. Switching to a mobile hotspot may restore access. Our technical team is closely monitoring the situation.

Cloudflare has deployed a fix for the issue affecting access to Ans. We have resolved the incident and users should now be able to access Ans as expected. Thank you for your patience.

According to our monitoring system this service has become unresponsive, we’re investigating.

Service is back up.

Cause Schoolyear, the secure exam environment some schools use with Ans digital tests, had an outage on its production servers between 12:25 and 12:41 CEST (Schoolyear incident (https://status.schoolyear.com/history/inci_SlBkZj8pofeu8o)). That outage affected Ans and slowed the platform for all users, including those not using Schoolyear. Impact Pages loaded slowly or timed out for about 15–20 minutes. Students taking a digital test through Schoolyear may have been unable to start or continue their test during this time. Resolution Ans recovered at 12:32 CEST once Schoolyear’s traffic returned to normal, and Schoolyear confirmed their fix at 12:41 CEST. Next steps An outage at Schoolyear should not slow down Ans for everyone. We are investigating how it could have such an effect on the platform and what we will change to prevent it from happening again. We will share a post-mortem with our findings once the investigation is complete.