Anaplan is currently experiencing a critical incident affecting us1: Data Center - US East and us2: Data Center - US West and 1 more component, which began 5h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jun 11, 2026, 04:32 AM UTC
We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
- investigating Jun 11, 2026, 04:58 AM UTC
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
- identified Jun 11, 2026, 05:03 AM UTC
The symptoms currently being observed are similar to the platform issue experienced earlier today. Our engineering and operations teams have been immediately mobilized and are actively diagnosing the root cause. We treat any recurrence with the utmost urgency and priority. We sincerely apologize for this disruption, we treat any recurrence with the utmost urgency and priority. We will provide another update in 30 minutes, or sooner as we obtain more actionable technical details.
- identified Jun 11, 2026, 05:25 AM UTC
We are beginning to see signs of platform recovery, and primary services are starting to stabilize. As systems come back online, a backlog of queued CloudWorks jobs has accumulated and is currently processing. Our engineering teams are closely monitoring the stability of the platform and tracking the queue clearance velocity. We will provide our next update in 30 minutes, or sooner as we confirm continued stability.
- monitoring Jun 11, 2026, 05:44 AM UTC
The platform has successfully recovered and is exhibiting stable performance. We are now focused on clearing the accumulated backlog of CloudWorks jobs. Our engineering teams are actively managing and verifying the processing queue to ensure all delayed jobs complete as quickly and safely as possible. We will continue to supervise the queue clearance and will provide our next update in 30 minutes, or sooner as we approach full restoration. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
- monitoring Jun 11, 2026, 06:14 AM UTC
The platform remains stable and fully operational. We are continuing to process the remaining backlog of CloudWorks jobs. Our engineering teams are actively overseeing the processing queues to ensure all jobs complete successfully and system performance remains steady. We appreciate your continued patience as we work through this remaining queue. We will provide our next update in 30 minutes, or sooner as queue clearance nears completion.
- monitoring Jun 11, 2026, 06:30 AM UTC
Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.