Anaplan experienced a critical incident on October 16, 2026 affecting us1: Data Center - US East and us2: Data Center - US West and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2026, 02:44 PM UTC
We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
- investigating Oct 16, 2026, 02:57 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 16, 2026, 03:07 PM UTC
Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
- resolved Oct 16, 2026, 03:40 PM UTC
We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.