Anaplan experienced a major incident on June 8, 2026 affecting us2: Data Center - US West and eu1: Data Center - Netherlands and 1 more component, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 08, 2026, 01:25 PM UTC
We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
- investigating Jun 08, 2026, 01:52 PM UTC
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to full resolution. Access to the UI has been restored and we are currently investigating the degradation to integrations. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
- monitoring Jun 08, 2026, 02:13 PM UTC
Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
- investigating Jun 08, 2026, 03:18 PM UTC
We are currently investigating an issue impacting impacting Cloudworks. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
- monitoring Jun 08, 2026, 03:31 PM UTC
Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
- resolved Jun 08, 2026, 03:51 PM UTC
We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
- postmortem Jun 17, 2026, 05:08 PM UTC
**Introduction** On June 8, 2026, at 13:14 UTC, customers in our ap1: Cloud - Japan, eu1: Data Center - Netherlands, eu2: Data Center - Germany, us2: Data Center - US West, us5: Cloud - US East, us7: Cloud - US, and eu4: Cloud - Europe regions experienced delays and difficulties accessing the CloudWorks™ user interface. During this period, users experienced slow UI access and a temporary inability to create new integrations or run certain scheduled jobs. Existing workflows were unaffected, although some experienced minor delays in completion. **Root cause** The root cause of this incident was an incorrect configuration setting where certain backend components did not automatically pick up updated hostname configurations following a scheduled system migration. Consequently, these components continued to attempt connections using the outdated configuration, leading to connection failures. This prevented users from accessing the user interface and successfully initiating new integration runs. The issue was resolved by reloading the updated configuration on the affected services. **Recovery** Our engineering team identified the issue and took immediate action. We initiated a rolling restart of the job management service across the affected regions, which restored user interface access. To fully resolve the connection errors, the engineering team performed a comprehensive restart of all related service components in every affected region, forcing them to load the updated database configurations. Following these restarts, database connection errors immediately ceased, and manual validation confirmed that both user-interface access and integration scheduling were fully restored and functioning normally. By 15:52 UTC, the issue was fully resolved. **Corrective and preventative actions** We are implementing the following actions to prevent recurrence and improve service reliability: * We are developing enhanced system alerts to immediately detect database connectivity issues and abnormal error volumes. * We are reviewing and optimizing the capacity and sizing of our integration services across all regions to ensure they are robust and resilient. * We are establishing more detailed incident response runbooks and centralizing triage procedures to accelerate resolution of similar configuration mismatches. * We are strengthening our platform observability and system telemetry to improve our diagnostic capabilities and detect connection issues more rapidly. * We are refining our strategy and APIs to proactively detect and manage delayed integration workflows. We apologize for any impact this issue may have had on your business operations. We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users. If you have further questions or concerns, please visit our [Support website](https://www.google.com/url?q=https%3A%2F%2Fsupport.anaplan.com%2F). We appreciate your patience during this incident and value the trust you place in Anaplan.