Anaplan experienced a minor incident on June 7, 2026 affecting us1: Data Center - US East, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 07, 2026, 01:01 AM UTC
We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
- investigating Jun 07, 2026, 01:31 AM UTC
We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
- investigating Jun 07, 2026, 02:00 AM UTC
We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
- investigating Jun 07, 2026, 02:31 AM UTC
We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
- investigating Jun 07, 2026, 03:00 AM UTC
We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
- monitoring Jun 07, 2026, 03:22 AM UTC
Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
- resolved Jun 07, 2026, 04:19 AM UTC
We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
- postmortem Jun 16, 2026, 10:04 PM UTC
On June 7, 2026, at 01:00 UTC, an incident was started after the end of the scheduled maintenance window. During the incident, customers in us1: Data Center - US East may have experienced delays in CloudWorks™ integration processing and intermittent inaccessibility to the CloudWorks™ UI. All other platform functionality was fully available at the end of the scheduled maintenance window at 01:00 UTC. Root cause Following the completion of our scheduled maintenance window, a backend CloudWorks™ component experienced a high volume of concurrent requests as multiple resources competed for access. As a result of the resource contention, the service was unable to complete requests, leading to a drop in connectivity between key service subcomponents, causing the service to become unhealthy. Recovery To restore service stability and resolve the backlog, our engineering team scaled the service out to improve the throughput of requests. We temporarily paused new job queuing to enable active resources to clear the queue and manually intervened to remove stuck jobs. Once the backlog was cleared, service resource configuration was restored, and full functionality was verified at 03:24 UTC. Corrective and preventative actions * We are executing a global review of service sizing and resource allocation to ensure all regions are optimized for peak operational resilience. * We are developing enhanced system alerts to immediately detect connectivity issues and unusual error volumes. * We are conducting a comprehensive technical deep dive into the connectivity mechanics between the service subcomponents to improve the service recovery logic. We apologize for the impact this issue has had on your operations. We are committed to the improvements outlined above to prevent similar disruptions. If you have questions or concerns, please contact our [Support](https://support.anaplan.com/) team.