Anaplan experienced a minor incident on May 9, 2026 affecting eu4: Cloud - Europe, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2026, 11:11 AM UTC
We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
- monitoring May 09, 2026, 11:36 AM UTC
Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
- resolved May 09, 2026, 11:50 AM UTC
We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
- postmortem May 21, 2026, 08:23 PM UTC
On May 9, 2026, between 10:00 UTC and 18:07 UTC, we experienced an issue that intermittently disrupted platform workflows and related CloudWorks™ integrations in the eu4: Cloud - Europe region. During this time, customers may have noticed slower page loads, intermittent errors, or delays in their scheduled workflows. **Root cause** Our investigation identified that the disruption was caused by a network connectivity issue between the eu4: Cloud - Europe region and our primary data center. Specifically, intermittent packet loss on our cloud provider's network infrastructure prevented our regional servers from reliably communicating with our central services. This interruption in communication led to the intermittent workflow delays customers may have experienced. **Recovery** Upon detecting the initial workflow delays, our engineering team immediately restarted the affected services, which temporarily restored functionality. When the issue recurred, we identified the broader network connectivity problem. We immediately rerouted traffic away from the affected regional servers directly to our primary data center, successfully bypassing the network issue and restoring full service stability at 18:07 UTC. We also engaged our cloud provider to investigate and resolve the underlying network infrastructure problem. **Corrective and preventative actions** To prevent a recurrence of this issue and further strengthen our platform, we are taking the following steps: * We are implementing early warning alerts that specifically monitor the health of these network paths so we can detect and bypass issues before they impact service. * We are refining our automated rerouting logic to ensure that if one path fails, the system moves traffic to a healthy path without requiring manual intervention. * We are collaborating closely with our cloud provider to ensure their network infrastructure continues to meet our high reliability standards. We apologize for any impact this issue may have had on your business operations. We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users. If you have further questions or concerns, please visit our [Support](https://www.google.com/url?q=https%3A%2F%2Fsupport.anaplan.com%2F) website. We appreciate your patience during this incident and value the trust you place in Anaplan.