Environment Availability Issues

Update timeline

1. investigating Nov 18, 2025, 11:47 AM UTC

   We are currently investigating reports of environments being unavailable or intermittently inaccessible. Initial findings suggest a potential issue with Cloudflare that may be impacting connectivity. Our team is actively monitoring the situation and working to verify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. identified Nov 18, 2025, 11:56 AM UTC

   Cloudflare has confirmed an active incident that is impacting network performance and availability. This issue is causing some environments to be unavailable or experience intermittent access problems. We are now tracking this as an Identified incident and will continue to monitor Cloudflare’s updates closely. Our team will provide further information as it becomes available. Thank you for your continued patience.

3. identified Nov 18, 2025, 12:41 PM UTC

   Cloudflare has reported that their services are beginning to recover. However, they note that customers may still experience higher-than-normal error rates while remediation efforts continue. Some environments may still be intermittently unavailable or degraded as Cloudflare fully stabilizes their systems. We are continuing to monitor the situation closely and will provide additional updates as Cloudflare progresses.

4. identified Nov 18, 2025, 02:17 PM UTC

   We received an update that Cloudflare has identified the issue and is currently working to restore the services. Some environments may still be intermittently inaccessible. We are still actively monitoring the issue and will keep you posted on any updates. Thank you for your continued patience.

5. monitoring Nov 18, 2025, 02:50 PM UTC

   Cloudflare has implemented a fix for the incident and reports that the issue is now resolved. They are continuing to monitor for any remaining errors to ensure full service stability. At this time, our environments are recovering, and we are also monitoring closely to confirm that all services are fully back to normal. We will provide a final update once everything is verified stable. Thank you for your patience throughout this incident.

6. monitoring Nov 18, 2025, 04:48 PM UTC

   All Alumio environments have now recovered and are operating normally. However, Cloudflare has not yet marked their incident as fully resolved. Because the underlying issue is still open on Cloudflare’s side, we will continue to monitor the situation closely to ensure stability across all services. We will provide further updates as Cloudflare progresses. Thank you for your patience.

7. monitoring Nov 18, 2025, 06:08 PM UTC

   Cloudflare has reported that their services are now operating normally, and they are no longer observing elevated errors or latency across the network. Their engineering teams continue to monitor the platform and investigate the earlier disruption, though no further configuration changes are being made at this time. All Alumio environments remain stable. We will continue monitoring closely and will provide a final update once Cloudflare completes its investigation. Thank you for your patience throughout this disruption.

8. resolved Nov 18, 2025, 09:22 PM UTC

   This incident has been resolved.