Altmetric incident

API and Detail Pages service outage

Critical Resolved View vendor source →

Altmetric experienced a critical incident on October 21, 2025 affecting Altmetric Details Pages and Altmetric Details Pages API, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2025, 04:50 PM UTC
Resolved
Oct 21, 2025, 07:16 PM UTC
Duration
2h 25m
Detected by Pingoru
Oct 21, 2025, 04:50 PM UTC

Affected components

Altmetric Details PagesAltmetric Details Pages API

Update timeline

  1. investigating Oct 21, 2025, 04:50 PM UTC

    We are currently investigating a service outage for the Altmetric API and Detail Pages services following from today's maintenance.

  2. identified Oct 21, 2025, 06:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 21, 2025, 06:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 21, 2025, 07:16 PM UTC

    This incident has been resolved.