Altmetric incident

Altmetric Explorer outage

Critical Resolved View vendor source →

Altmetric experienced a critical incident on November 3, 2025 affecting Altmetric Explorer, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 09:45 AM UTC
Resolved
Nov 03, 2025, 01:34 PM UTC
Duration
3h 49m
Detected by Pingoru
Nov 03, 2025, 09:45 AM UTC

Affected components

Altmetric Explorer

Update timeline

  1. investigating Nov 03, 2025, 09:45 AM UTC

    We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.

  2. investigating Nov 03, 2025, 09:45 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 03, 2025, 11:30 AM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Nov 03, 2025, 01:34 PM UTC

    The root cause has been identified and fixed. Our team monitored Altmetric Explorer and the issue is marked as resolved.